Frequently Asked Questions
Find answers to common questions about your shopping experience.
How do I check my order status?
You can track your order by clicking on 'Track Order' in the footer or by logging into your account and visiting the 'My Orders' section.
What payment methods do you accept?
We accept Visa, MasterCard, e-Sewa, Khalti, and Cash on Delivery (COD) for eligible locations.
Can I return a product?
Yes, you can return a product within 14 days of delivery if it meets our return criteria. Please visit our Return Policy page for more details.
How long does shipping take?
Shipping times vary by location. Typically, orders within Kathmandu valley are delivered within 24-48 hours, while outside valley orders may take 3-5 days.
Do you offer international shipping?
Currently, we only ship within Nepal. We are working on expanding our services to international locations in the future.